Search Knowledge Base by Keyword

Cancel Appointment Button

< Back

The Cancel Mig Button configuration tab provides the ability to configure the behavior of the Cancel Appointment button on the Scheduling tab in the portal. Configuration options include enabling or disabling the button, and the cancellation notification send to email address and subject. The Scheduling tab allows a user to schedule their appointment.

Configuration

From the Cancel Mig Button configuration tab, you can configure the behavior of the button in the portal. To configure:

  1. Choose if the Cancel Appointment button is enabled or not from the Enabled radio button
  2. Enter the send to email address of admin cancellation email notifications in the Admin Send To Email Address text box
  3. Enter the subject of admin cancellation email notifications in the Admin Email Subject text box
  4. Choose if end users are sent cancellation email notifications or not from the End User Email radio button
  5. Select the T-Comm template of cancellation email notifications from the End User T-Comm Template drop down
  6. Click the Update button to save your changes. Navigate to another page to cancel your changes.
    NOTE: Each tab must be updated individually. Updating from a different tab without first updating the Cancel Mig Button configuration tab will result in the loss of your changes.
  7. The view of the Scheduling widget in the portal with the Cancel Appointment button enabled is shown below:
  8. The view when the Cancel Appointment button is clicked on the Scheduling tab in the portal is shown below:

    NOTE: The Scheduled field is set to NO and Scheduled Date field is cleared on the User data type (if configured) when a user cancels their appointment in the portal.
  9. An example admin cancellation email notification is shown below:
  10. An example end user cancellation email notification is shown below:
  11. The view of the Scheduling widget in the portal with the Cancel Appointment button disabled is shown below:
  12. The view of the Cancel Mig Button configuration tab with the Enabled radio button set to No is shown below: